Shipping policy

We do our best to ship products within 3 days of an order but there might be times we have a back order or are awaiting product in which case the buyer will be informed as to the soonest expected delivery date.  If the package/product is damaged during shipping, please notify us right away (info@shade-a-rella.com) with pictures and a description of the damage and your phone number so that we can contact the shipping company to claim the insurance and work on a replacement or return.  You may be required to take the package and contents to the post office to show them the damage.  If you do not comply with the request to prove the damage, you will not be refunded as the claim will be denied.  Shipping charges are not refundable.