Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you are having trouble using the Shade-A-Rella, please contact us before deciding to return and let us help you with your placement of your Shade-A-Rella. Sending pictures of the issue is always helpful.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. There will be a 10% inspection/ restocking fee subtracted from the refund total. Shipping charges are not refundable.
2. You must pay for tracked and insured shipping back to us. We can send you a return label and the cost will be subtracted from the refund amount.
To start a return, you can contact us at info@shade-a-rella.com. If your return is accepted, we’ll send you our shipping address (we do not pay for return shipping), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@shade-a-rella.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item is damaged during shipping, please take pictures of the box and the damage to the product and email to info@shade-a-rella.com. We will put in a claim to the shipping company and either replace your item after you send back the damaged item, or a partial refund will be given.
A slightly larger hole in an area of the shade cloth is not considered damage and will not be accepted as a return. These are woven fabrics with some variation in color and weave. If a rivet has worked itself loose in transit, it is easy to reseat and will not be considered a reason to return or exchange. Instructions on how to reseat the rivet will be emailed to you. If a nut has worked itself loose in transit or if you are missing set screws, please contact us and we will get them to you right away.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the 10% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping charges are not refundable.